(5.0 / 5)2564+ Ratings

Bershka Reviews

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Overall Rating

5.0
3 Reviews
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About Bershka

Bershka.com is an online fashion store that offers a wide range of products for both men and women. Their collection includes the latest trends in dresses, pants, jackets, and T-shirts. They also offer a variety of accessories and beauty products. In terms of services, Bershka provides an easy-to-use platform for customers to place orders. They have a clear return policy where customers can return their items within 30 days from the delivery confirmation. The return fee is $5.95 per order returned and will be deducted from the refunded amount. Items to be returned must be in perfect condition, still have their original tags and be unused. Certain items such as personalized items, lingerie, earrings, hair items, caps or hats, and printed on demand items cannot be returned or exchanged. Once the refund is approved, customers will receive the amount via the same payment method used to make the purchase. If there's an issue with the refund amount, customers can contact their customer service department for assistance. If a customer receives an item that is not in perfect condition or an incorrect item, they are advised to contact the customer service department..

Bershka Pros & Cons

Pros of Bershka.com:

  • Quality Clothing: Bershka is known for its high-quality clothing, with many customers praising the fabric and overall construction of their garments.
  • Affordable Prices: The brand offers stylish clothes at mid-range prices, making it accessible to a wide range of consumers.
  • Diverse Range: Bershka provides a diverse range of clothing, including denim, evening wear, and casual fashion, catering to various styles and preferences.
  • New Collections: The website is updated regularly with new items, including a "New" section that lists recent additions.
  • Customer Service: While there are some negative experiences, many customers appreciate the friendly and helpful customer service, especially in physical stores.

Cons of Bershka.com:

  • Customer Service Issues: Some customers have reported poor customer service, including unresponsive chat support, delayed responses to emails, and issues with order cancellations.
  • Quality Concerns: A few customers have mentioned that the quality of the clothes can be inconsistent, with some items deteriorating after a few washes.
  • Shipping Delays: There have been complaints about delayed shipping, with some orders taking more than 70 working days to arrive, despite paying extra for fast shipping.
  • Incorrect Orders: Some customers have received incorrect items, such as receiving a bikini instead of a hoodie.

Overall, Bershka.com offers quality clothing at affordable prices, but there are significant issues with customer service and shipping reliability that need to be addressed.

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Bershka Customer Reviews (3)

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Joseph Rivero
Joseph Rivero
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Feb 14, 2023
Isabel Vedzizhev
Isabel Vedzizhev
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Feb 13, 2023
Paola Lucciano
Paola Lucciano
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Feb 11, 2023

Bershka Customer’s Q&A

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Bershka Features and Benefits

Bershka.com offers a variety of features and benefits for its customers:

Key Features:

  • Wide Range of Products: Bershka.com offers a wide range of products including coats, dresses, T-shirts, and more.
  • New Arrivals: New items are released every Wednesday and Friday, keeping the collection fresh and up-to-date.
  • Coming Soon Section: Items listed under 'Coming Soon' are items that aren't currently available on the website, but will be in the near future. Customers can request to be notified when an item becomes available.

Benefits:

  • Easy Returns: Bershka.com offers an easy return process within 30 days from the shipping confirmation email. However, certain items like personalized items, lingerie, earrings, hair items, caps or hats, and printed on demand items cannot be returned.
  • Customer-Centric Approach: Bershka.com is known for its customer-centric approach, making shopping easy and fun.
  • Trendy and Fast-Fashion Offerings: Bershka.com is known for its trendy and fast-fashion offerings, keeping customers stylish and fashionable.
  • Effective Social Media Engagement: Bershka.com engages effectively with its customers through social media, keeping them informed about the latest trends and special collections.

These features and benefits make Bershka.com a popular choice for online shopping among fashion enthusiasts.

Bershka Pricing

Bershka.com prices vary depending on the item. Here are some examples of prices for specific items:

  • Double-sided jacket with faux shearling sleeves: $62.93
  • Long sleeve T-shirt with gathered sides: $12.53
  • Crew neck sweater with buttons: $32.13
  • Faux suede jacket: $49.90
  • Faux fur double-faced jacket: $109.00
  • Double-sided faux leather jacket: $99.90
  • Double-breasted buttoned coat: $89.90
  • Faux shearling trucker jacket: $79.90
  • Faux leather wide-leg pants: $59.90
  • Draped mini dress: $29.90
  • Strappy square-neck midi dress: $27.90

Prices include the cost of the garment and do not include sales taxes or local taxes unless specified.

About bershka.com Payment Method?

The payment methods accepted on Bershka.com include Visa, Mastercard, American Express, Discover, DinnersClub, JCB, IN, and PayPal. They do not accept cash, checks, or phone orders. Payment with ApplePay and GooglePay is only available in Apps. Once the refund is approved, you will receive the amount via the same payment method used to make your purchase. The time required for the refund to appear in your account will depend on your bank. Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the Delivery Confirmation. Items that cannot be exchanged or returned include personalized items, lingerie, earrings, hair items, caps or hats, and printed on demand items. The Bershka Print Shop products. Swimwear must include the hygiene sticker. Accessories must be returned with their full original packaging and be unused. Fragrances and beauty must be returned with their original, unopened packaging. Packs must not be separated and must be returned with all the pieces in the original packaging. COMBO WINS: Items can be returned individually. We will refund the amount paid by the customer for that item. Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned. Can I cancel an item in my order? As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket..

Bershka FAQs

FAQ

Bershka Alternatives

Here are the top 10 alternatives to Bershka.com:

  1. Reformation: Offers sustainable and affordable clothes similar to Bershka. It designs effortless silhouettes celebrating the feminine figure with sustainable fabrics.
  2. Ninety Percent: A sustainable label that shares 90% of its profits. It uses organic cotton to make eco-friendly alternatives to Bershka.
  3. Everlane: Known for basics, denim, knitwear, outerwear, activewear, underwear, bags, shoes, and accessories.
  4. MANGO: Known for chic and modern clothing and accessories inspired by European style.
  5. Zara: Known for speedy production to keep up with the latest catwalk trends.
  6. H&M: Offers a wide range of clothing for men, women, teenagers, and children.
  7. Urban Outfitters: Offers a unique combination of product, creativity, and cultural understanding.
  8. Uniqlo: Known for its innovative high-quality clothing that is universal in design and comfort.
  9. Old Navy: Offers fashion essentials accessible to every family.
  10. ASOS: Known for its fashion-forward pieces and a range of different sizes.

These brands offer a variety of styles and price points, making them great alternatives to Bershka.

FAQ

How To Open A Bershka Account?

To open an account on Bershka.com, follow these steps:

  1. Visit the Bershka.com website.
  2. Click on the 'Login' or 'My Account' button usually located at the top right corner of the website.
  3. Click on the 'Register' button.
  4. Fill in the required information such as email address, password, and personal details.
  5. Click on the 'Create Account' button to complete the registration.

After creating an account, users can track their orders, check out faster, and save multiple shipping addresses. Remember to keep the login details secure for future use. If any issues arise during the registration process, consider reaching out to Bershka's customer service for assistance.

FAQ

What payment methods does Bershka accept?

Bershka accepts various payment methods including credit cards, PayPal, Bizum, and gift cards.
FAQ

What is the electronic receipt?

The electronic receipt is a paperless billing system for orders placed on Bershka's website and app, except for orders with gift receipts or cash on delivery.
FAQ

What are Bershka's delivery options?

Bershka offers free in-store delivery and standard delivery for €3.95, express delivery for €5.95, and drop point delivery for €2.95. Same-day delivery in Madrid is also available for €5.95.
FAQ

What is the delivery time for in-store delivery?

In-store delivery is completely free and takes 2-3 working days.
FAQ

What is Bershka's return policy?

You have 30 days from the date of shipment confirmation to return an item to Bershka.
FAQ

About bershka.com Prices and Cost?

Bershka is a popular online shopping platform where you can find a variety of clothing items. The prices shown in the shopping basket include the cost of the garment. They also have a sale section where you can find dresses, pants, accessories, and shoes at discounted prices, sometimes up to 50% off. If you want to return an item, the return fee is $5.95 per order returned and will be deducted from the refunded amount. The return period is 30 days from the shipping confirmation email. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. Please note that some items cannot be returned or exchanged, including personalized items, lingerie, earrings, hair items, caps or hats, and printed on demand items. All returned items must be in perfect condition, unworn, unwashed, undamaged, unused, and with all original tags attached.

FAQ

About bershka.com Popular Products and Services?

Bershka is a popular online fashion store that offers a wide range of products for both men and women. The store's new collection features the latest trends in women’s and men’s clothing such as dresses, pants, jackets, and T-shirts. In addition to clothing, Bershka also offers a variety of footwear, accessories, jeans, sweatshirts, and jackets. The store layout is organized into separate spaces dedicated to different product lines, ranging from casual wear to sportswear, and from basic pieces to the latest trends. This broad spectrum of products caters to a wide range of styles and preferences.

FAQ

What is the price range of Bershka products?

Bershka is a brand under the Inditex group. The price range of Bershka products varies widely to cater to a broad spectrum of consumers. The minimum price for some items can be as low as a few euros, while the maximum price for more premium items can go up to several hundred euros. The average price of major product categories can give you an understanding of the price positioning of the brand. However, please note that these prices can vary based on the specific product, its category, and the region. For the most accurate and up-to-date prices, it's best to check the official Bershka website or a local store.

FAQ

What is the Bershka Print Shop?

The Bershka Print Shop is a feature offered by the fashion brand Bershka. It allows customers to discover unique and trendy designs. The Print Shop is available for different categories including women, men, and teens. It offers a variety of printed items such as T-shirts and other clothing items. The prints often reflect the latest trends, making them a popular choice for fashion-forward customers. Please note that the availability of items and designs can vary.

FAQ

bershka.com Return Policy?

Bershka.com has a 30-day return period from the shipping confirmation email. If you are a registered user, you can return your items by requesting it in the "RETURNS" section of your account. If you purchased as a guest, you can request your return by clicking on the link at the bottom of your Delivery Confirmation Email. The return fee is $5.95 per order returned and will be deducted from the refunded amount. Items must be in perfect conditions, returned unworn, unwashed, undamaged, unused, and with all original tags attached. Once the refund is approved, you will receive the amount via the same payment method used to make your purchase. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. Products to be returned must be in perfect condition, still have their original tags and be unused. Returns must be made within a maximum of 30 days from the Delivery Confirmation. Items that cannot be exchanged or returned include Personalized items, Lingerie, Earrings, Hair items, Caps or hats, and Printed on demand items. The Bershka Print Shop products also have special conditions for some of our items. Swimwear must include the hygiene sticker. Accessories must be returned with their full original packaging and be unused. Fragrances and beauty must be returned with their original, unopened packaging. Packs must not be separated and must be returned with all the pieces in the original packaging. COMBO WINS: Items can be returned individually. We will refund the amount paid by the customer for that item. Exchanges must always be made at a physical store and according to the same conditions indicated for the products to be returned. As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Bershka is not responsible for returns of items purchased in different orders and/or returned with the return request of a different order. Bershka.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received. All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores. If you placed your order as a Guest, you can track your order by clicking on the link provided in the confirmation email we sent you. If you have any queries regarding your order status or delivery, you can contact our Customer Service Department by calling 1-855 336 2909 or sending an email to contact_us@bershka.com..

FAQ

What is the return fee for Bershka.com?

The return fee for Bershka.com is $5.95 per order returned. This fee will be deducted from the refunded amount. If you request and return your first Drop Off return for each order within the first 15 days of return period, it will be FREE. If you make your first return request after the first 15 days of return period, they will charge the shipping cost of 3.95 GBP. Please note that the return policy may vary depending on the country..

FAQ

How do I track my order on Bershka.com?

To track your order on Bershka.com, you need to follow these steps:

  1. If you have created an account, log in and go to 'Order History'.
  2. Click into the order you wish to track.

If you made your purchase without registering, you can still track your order:

  1. Enter your email and phone number associated with the purchase.
  2. You will receive an SMS with the access code for your orders.
  3. Enter the code you received by SMS on your mobile phone to access your order.

Please note that the validation code expires after 5 minutes and you have a maximum of 3 attempts to successfully enter it. If you don't remember the phone number or email you used when placing the order, you can check the tracking email. If you still can't find the information you need, please contact Bershka's customer service department for further assistance.

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